Privacy Policy

Privacy Policy
Last updated: 25-March-2026

1. Who We Are

This website is operated under the trading name Meena Essentials.

For the purposes of applicable data protection law, the data controller is:

Meena Essentials
Adamstown, Dublin, Ireland
Email: sales@meenaessentials.com
Phone / WhatsApp: +353 87 609 6507

2. About This Policy

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

visit our website
place an order
contact us by email, form, phone or WhatsApp
subscribe to marketing communications
interact with us on social media
use features such as your account, basket or checkout

3. The Personal Data We Collect

Depending on how you use our website, we may collect the following categories of personal data:

3.1 Identity and contact data

name
billing and delivery address
email address
phone number

3.2 Order and transaction data

products ordered
order number
payment status
shipping details
returns and refund details

3.3 Account data

login details
saved addresses
order history
wishlist or account preferences, where applicable

3.4 Communication data

emails, messages or support enquiries you send us
WhatsApp or contact form messages
feedback, reviews or complaint information

3.5 Technical and usage data

IP address
browser type
device type
pages visited
referral source
website activity data collected through cookies or similar technologies, where permitted

3.6 Marketing data

your preferences in receiving marketing
consent choices for cookies and communications

4. How We Collect Your Data

We may collect personal data:

directly from you when you place an order, create an account, fill in forms, subscribe, or contact us
automatically through cookies and similar technologies when you browse the website
from service providers involved in payments, delivery, analytics or security
from social media platforms where you interact with our brand

5. How We Use Your Data

We use personal data for the following purposes:

to process and deliver your order
to manage payments, returns, refunds and customer service
to communicate with you about your order or enquiry
to manage your account
to improve our website, products and services
to detect fraud, abuse or security issues
to comply with legal and tax obligations
to send marketing communications where you have consented or where otherwise permitted by law

6. Lawful Bases for Processing

We process personal data on one or more of the following lawful bases:

Contract: where processing is necessary to take steps at your request or perform a contract with you, such as fulfilling an order
Legal obligation: where we must process data to comply with legal obligations, for example accounting, tax or consumer-law obligations
Legitimate interests: where it is reasonably necessary for running and improving our business, fraud prevention, customer support or website administration, provided your rights do not override those interests
Consent: where we rely on your consent, for example for certain marketing emails or non-essential cookies

7. Sharing Your Data

We may share your personal data where necessary with trusted third parties, such as:

payment processors
shipping and delivery providers
email and customer communication providers
analytics, advertising or tracking providers, where used and permitted
accountants, legal advisers or regulators where necessary
public authorities where required by law

[Stripe, PayPal, An Post / courier, Google Analytics]

8. International Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this happens, we will take appropriate steps to protect your personal data in accordance with applicable data protection law, such as using approved contractual safeguards or relying on adequacy decisions where available.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including to:

fulfil orders and provide customer support
maintain business and accounting records
comply with legal, tax and regulatory obligations
resolve disputes and enforce agreements

Retention periods may vary depending on the type of data and the purpose for which it was collected.

10. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you emails about new arrivals, offers and brand updates.

You can unsubscribe at any time by:

clicking the unsubscribe link in our emails, or
contacting us at sales@meenaessentials.com

11. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate the website, remember preferences, improve performance, analyse traffic and support marketing.

Some cookies are strictly necessary for the website to function, including essential ecommerce features such as the shopping basket and checkout.

Other cookies, such as analytics, advertising or social media tracking cookies, may only be used with your consent where required by law.

You can manage your cookie preferences through our cookie banner or browser settings.

Before publishing, make sure you also have:

a working cookie banner / consent tool
a separate Cookie Policy if you use non-essential cookies
an accurate list of the cookies and trackers actually used on the site

12. Your Data Protection Rights

Subject to applicable law, you may have the right to:

access your personal data
correct inaccurate or incomplete data
request deletion of your data
restrict processing
object to certain processing
request portability of your data
withdraw consent where processing is based on consent
lodge a complaint with a supervisory authority

If you wish to exercise any of these rights, please contact us at sales@meenaessentials.com.

If you are unhappy with how your personal data is handled, you may also complain to the Irish Data Protection Commission.

13. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy notices.

15. Children

Our website is not intended for children under 16, and we do not knowingly collect personal data from children through the website without appropriate consent or legal basis.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

17. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact: